Frequently Asked Questions

General Questions

What is WildSuites.com?

WildSuites.com is the official single event suites website of the Minnesota Wild. WildSuites.com is designed specifically for premium sales (e.g. luxury suites, luxury suite tickets, etc.). This website is operated by the Minnesota Wild and powered by SuitePro.

Am I buying directly from the team/venue?

Yes. The suites posted for sale on this website are directly from the Minnesota Wild.

How is my information protected?

Your personal identifiable information and non-personal identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I purchase a Minnesota Wild suite?

To rent a Minnesota Wild suite, click on the event you wish to attend via the "Reserve Now" page to see available suite options. A suite can be purchased directly from the website by entering your payment details or by contacting the Minnesota Wild at 651-312-3485 or [email protected]

To lease a Minnesota Wild Suite for all events at the arena, please click the "Contact Us" button below and a member of the Premium Sales team will reach out.

When do I get my tickets after purchasing a suite?

Following your purchase, a representative from the Minnesota Wild will be in touch to coordinate ticket delivery for your suite. All tickets and parking passes will be mobile-only.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. You can view a guide on how to access your tickets here. A representative from the Minnesota Wild will also reach out to provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you transfer tickets directly to your suite guests to ensure proper access into the arena.

Will the suite be private to my group?

Yes. All suites listed on WildSuites.com are fully private.

Payment

What forms of payment are accepted?

Acceptable forms of payment on WildSuites.com include all major credit cards (Visa, Mastercard, American Express, and Discover).

For questions regarding other payment methods, you can reach out to the Minnesota Wild at 651-312-3485 or [email protected].

Is payment required in full?

Payment in full is required upon booking in order to secure a suite.

Are there any additional fees?

There are no additional fees when purchasing the suite. The only other costs would be additions to catering, additional ticket purchases or other purchases made at the arena.

Refund Policy

Can I cancel my suite reservation?

No, all suite sales are final. Please see our terms and conditions to learn more.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, please reach out to your Minnesota Wild representative or 651-312-3485 for more information.

Planning Your Premium Experience

How and when do I order catering?

A link to order your catering will be sent with your mobile tickets. Catering needs to be placed two (2) business days prior to your event. For questions on catering please contact our in-arena catering team, Levy at [email protected] or 651.726.8382.

Am I required to purchase catering?

You are not required to purchase catering.

Can I purchase additional tickets (also known as SROs) for my suite?

Please refer to your suite reservation to see if additional suite tickets are available for purchase or reach out to your Minnesota Wild representative.

What is the child ticket policy for suites?

All children aged 2 and older require a ticket for admission to Wild games.

What am I permitted to bring into the suite (and Minnesota Wild)?

The Minnesota Wild will allow bags inside the venue in accordance with league and event guidelines and security best practices. Our bag policy can be found here. For additional questions, please contact your Minnesota Wild Representative.

Does my suite ticket give me access to other areas?

Along with access to both our upper and lower concourse, you will have access to our club level. Our club level has enhanced dining options including the Flynt & Kyndle restaurant and reimagined concession spaces.

Event Day Questions

Where do I park?

With each suite rental, you will receive one parking pass for the RiverCentre Parking Ramp, conveniently located on Kellogg Boulevard. Additional passes may be purchased through ParkWhiz.

Where do I find the VIP Entrances?

Our VIP Entrance is located at Gate 5. Gate 5 is an internal gate, not accessible from street level. To access VIP/Gate 5, enter the arena lobby via Gate 1 and proceed to Gate 5 by taking the stairs or elevator on the east end of the lobby and then exiting the glass doors to the rotunda.

When does my suite open?

Gate 5 opens 90 minutes prior to game time, and suites are accessible at that time. All other gates open 75 minutes prior to game time.

Can I order food and beverage from my suite during the event?

Yes! Food and beverage items can be ordered during the event through your suite attendant.

If I have an issue with my suite on event day, who can I contact?

Please contact our Premium Service team at [email protected] or 651.726.8300.

Issues

If I'm having trouble booking a suite online, who can I contact?

If you are having trouble, please call us at 651-312-3485 or email us at [email protected]

Can I pay using a different payment method?

Acceptable forms of payment on WildSuites.com include all major credit cards (Visa, Mastercard, American Express, and Discover). For questions regarding other payment methods, you can reach out to Minnesota Wild at 651-312-3485 or [email protected].

I booked a suite, but I haven't received my tickets yet. Where are they?

We apologize for the inconvenience. Please contact a representative from the Minnesota Wild at 651-312-3485 or [email protected]